Patrick Garcia

Head, HR & OPS

At Global Pacific Support, our commitment to excellence is driven by the dedication and expertise of our team. Leading our Human Resources and Operations is Patrick Garcia, a seasoned professional with extensive experience in managing teams and optimizing operations.

Patrick Garcia

Patrick Garcia is a highly skilled HR and Operations Manager with over 15 years of solid experience in the call center and BPO industry. His comprehensive background and exceptional leadership skills have made him a cornerstone of our organization. Patrick is known for his strong work ethic, adaptability, and detail-oriented approach, ensuring a healthy working environment while meeting all tasks within given time frames.

Virtual Assistant Professional
With over 7 years of experience as a Virtual Assistant, Patrick has mastered the art of managing diverse tasks efficiently, providing invaluable support to various teams and executives.

Executive Assistant
Patrick’s 2-year tenure as an Executive Assistant has equipped him with the ability to handle high-level administrative duties, ensuring smooth operations and effective communication within the organization.

Call Center/BPO Industry
Patrick boasts more than 15 years of experience in the call center and BPO industry. His in-depth knowledge of customer service, sales platforms, and call center metrics has been instrumental in driving performance and quality standards.

Management Experience
With over 8 years of experience as a Manager, Patrick has demonstrated his ability to lead and manage large teams, ensuring operational excellence and high performance.

Leadership Philosophy
Patrick’s leadership philosophy centers on fostering a supportive and efficient working environment. He believes in the importance of strong work ethics, adaptability, and attention to detail. Patrick’s resilience under pressure and passion for leadership inspire his team to achieve their best.

Commitment to Excellence
Patrick is dedicated to maintaining a healthy working environment and ensuring all tasks are completed within the given time frames. His expertise in shift management, manpower planning, and scheduling ensures that operations run smoothly and efficiently.

Comprehensive Expertise
Customer Service and Sales Platforms
Patrick’s extensive knowledge in handling both inbound and outbound services, as well as sales account management, ensures exceptional service delivery and customer satisfaction.

Team Management
Patrick has a proven track record of managing and supervising teams of 20+ agents and supervisors, driving motivation and performance.

Quality and Metrics
His solid grasp of call center metrics, quality measurement tools, and contact center operations ensures high standards are maintained.

Client Coordination and Reporting
Patrick excels in account management and client coordination, providing clear and effective communication through detailed reporting.

Join Us
Patrick Garcia and the HR and Operations team at Global Pacific Support are dedicated to fostering a supportive and efficient working environment. With Patrick’s extensive experience and leadership, we ensure that our operations run smoothly and our team remains motivated and productive.

Connect with us to learn more about how our HR and Operations expertise can support your business’s growth and success.

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